Last updated: 14 November 2026
14-day right of withdrawal
You can change your mind within 14 days of receiving your order, without giving a reason. Email us at brian@black-data.com with your order number, or use the model withdrawal form in our Terms of sale. We will send you the return address.
- Send the product back within 14 days of telling us, in its original condition.
- The cost of returning the product is at your expense.
- We refund the full amount paid, including the original delivery cost, within 14 days of your request. We may wait until we receive the product or proof that you sent it.
30-day satisfaction guarantee
Not happy with your Gryprox within 30 days of delivery? Email us at brian@black-data.com with your order number and we will refund the price of the product. We may ask you to send it back.
Damaged, defective or wrong item
Contact us within a reasonable time with your order number and a photo. We will replace the product or refund you, at no cost to you. This is covered by the legal guarantee of conformity (2 years).
Refunds
Refunds are made with the payment method used for the order. Your bank may take a few days to show them.